Request Account Deletion

If you can sign in, open Settings, choose Delete Account, and confirm. This removes your account profile, simulated bets, virtual-credit balance and transaction history, username, and device tokens. It also deletes first-party analytics records linked to your account email and a matching beta-signup record. Referral associations are removed; other users keep their own credits. Deleted account rows are not retained in anonymized form.

You can also request deletion by emailing support@hoopedge.ai if you cannot sign in. Provide the account email address and ask for deletion. Do not send your password or payment card details. We may ask for information needed to verify the request. We will review it and explain any information we must retain under applicable law or for necessary records; we do not promise a fixed completion time.

Deletion does not remove records held by Apple, Google, or Stripe, automatically cancel a subscription, or issue a refund. Cancel web subscriptions in HoopEdge Settings before deleting your account; if you have already deleted it, email support@hoopedge.ai for help managing web billing. Manage App Store or Google Play subscriptions through that store. Contact the purchase provider about refunds and its own data requests. Operational logs stored outside the account database may remain under operational and security retention practices, and anonymous or unattributable events may remain.

Read the Privacy Policy for details about information, retention, and your privacy choices.